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New Smart Robot Service in Madinah Enhances Pilgrim Assistance

A new smart robot service has been introduced in Madinah to assist pilgrims visiting the Prophet’s Mosque.

This innovative service, developed by the Ministry of Health’s branch in Madinah province, places the robot in the courtyard next to the mosque.

The robot’s main purpose is to deliver educational messages, guidance, and health instructions, ensuring the safety and well-being of the pilgrims. Remarkably, it can communicate in over 96 languages.

Additionally, volunteer and awareness teams from the Health Ministry’s Madinah branch are actively engaged in fieldwork. These teams, made up of 220 male and female volunteers, work around the clock to support the pilgrims.

They provide health and emergency services at key locations, including the Prophet’s Mosque, its access roads, Prince Mohammad bin Abdulaziz International Airport, and the Haramain Train Station. They also serve at mosques in Quba, Khandaq, Sayyid Al-Shuhada, and Miqat Dhul-Hulaifah.

Meanwhile, the Pakistan Hajj Mission (PHM) has successfully welcomed 98,500 pilgrims to Madinah and Makkah since the start of the pre-Hajj 2024 flight operation on May 9. According to Muhammad Umer Butt, spokesman for the Ministry of Religious Affairs and Interfaith Harmony, 62,500 pilgrims arrived via 236 flights under the government scheme, while over 36,000 arrived through private arrangements.

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